Production Supervisor - Dublin, OH

Firm Mission Statement
Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Position Overview
The RFE Production Supervisor is responsible for overseeing the workflow and productivity of a team of RFE staff attorneys. This role ensures that all legal tasks are completed efficiently and according to internal prioritization, deadlines, and processes. This position will work closely with a managing attorney, who will be responsible for providing legal guidance to the team and will help ensure that the team’s completed tasks are legally sufficient to be in compliance with USCIS standards. This leader fosters a collaborative work environment, provides leadership to staff attorneys, and drives operational excellence within the legal production process. An ideal candidate in this position will have previous experience leading diverse teams and strong communication skills to foster collaboration, resolve conflicts, and inspire team members toward achieving shared goals and Firmwide success.

Essential Job Functions & Responsibilities
• Supervise and provide leadership to RFE staff attorneys, ensuring clear communication of goals, priorities, and expectations.
• Monitor the performance of RFE staff attorneys and provide regular feedback to enhance efficiency and productivity.
• Act as the primary point of escalation for resolving unique or highly complex issues related to RFE staff attorney workflows and task coordination.
• Supervise the RFE production process, ensure RFE staff attorneys meet deadlines and maintain high-quality standards.
• Assign and prioritize tasks for RFE staff attorneys to align with organizational goals and deadlines.
• Identify and collaborate with RFE staff attorneys and address bottlenecks, inefficiencies, or recurring issues in the legal workflow to ensure timely completion of tasks, and overall quality and consistency
• Implement and uphold quality control standards to ensure all documentation meets organizational and regulatory expectations.
• Refine Standard Operating Procedures (SOPs) to enhance the efficiency and quality of legal document preparation.
• Maintain accurate and up-to-date documentation of production workflows, and issue resolutions.
• Generate regular reports to track team performance and production efficiency. Ensure direct reports are sharing metrics and areas of opportunity with their team members
• Facilitate regular meetings and 1:1’s to discuss progress, address concerns, and share updates.
• Prepare detailed reports for leadership, highlighting achievements, challenges and areas for improvement
• Communicate production goals, expectations, and feedback effectively to all stakeholders.
• Use data insights to drive strategic decisions and improve operational outcomes

Essential Skills, Knowledge & Abilities
• Strong leadership and team management skills with the ability to motivate and guide staff in a fast-paced, ever-evolving environment
• Excellent analytical and problem-solving skills, with the ability to make decisions quickly and effectively
• High level of inter-personal communication skills across many social levels and cultures
• Strong prioritization skills and the ability to manage or delegate multiple initiative simultaneously
• Strong verbal and written communication skills to interact with team members and senior leadership

Minimum Qualifications
• High school diploma required
• Bachelor’s degree in manufacturing, engineering or related field preferred 5-8 years of previous experience
• Assembly-line or similar experience highly preferred
• Highly proficient in Microsoft Office programs
• LEAN manufacturing experience or basic understanding of LEAN methodologies required
• LSS Green Belt preferred

Schedule: Monday to Friday 8 AM - 5 PM EST