EXECUTIVE DIRECTOR, ONLINE PROGRAM OPERATIONS, BU Virtual Operations

Boston University Virtual is focused on the creation and support of high-quality online degree and certificate programs. We are seeking an Executive Director, Online Program Operations, to support and manage the operations of a portfolio of online graduate and certificate programs. Reporting to the Vice President and Associate Provost of BU Virtual and the Institute for Excellence in Teaching and Learning, this leader is responsible for the development, design and documentation of centralized operational processes related to all aspects of online program development. This role designs workflow processes and procedures, manages resource capacity planning, and optimizes performance efficiencies across teams. Collaborating with leaders inside of BU Virtual and across BUs schools and colleges, this individual manages the full lifecycle process for all online programs, ensuring effective and efficient operations in the creation and launch of new and existing programs.

Key Responsibilities

• Provide strategic vision and leadership in all areas of online program operations managing processes for program development review, build, QA and course launches. Formulate and communicate project plans to support the rollout, update and programming of new operational processes, including developing training, documentation, and change management plans for both internal stakeholders at BU Virtual and other key stakeholders across the BU staff and faculty community.
• Oversee administrative and operational support for all online learning programs from point of initiation to launch.
• Maintain a Culture of Continuous Improvement. Recognize and identify current inefficiencies and additional opportunities to streamline operations by centralizing and transforming legacy processes.
• Oversee all online program compliance efforts to include any changes to accreditation, accessibility, proctoring and other elements, as required by BU's schools and colleges. Maintain updated documentation and records.
• Lead and review impact and results of operational procedures, and make updates to/redesign operational procedures, and socialize newly designed operational solutions to gain buy-in as applicable.
• Ensure the team compositions align with strategic goals and with the ability to quickly scale and adjust to needs and changes with appropriate oversight and accountability.
• Maintain close collaboration with the BU Virtual stakeholders across our learning design and education technology community to facilitate knowledge transfer, and delineate clear delegation and accountability of work between teams.
• Conduct routine operational assessments across programs to ensure alignment to best practices and expand BU Virtual programs as a quality brand in market.
• Proactively collaborate with the BU Virtual Operations team and other BU Virtual leaders to ensure systematic processes are designed to optimize operational excellence while being scalable for future growth.
• Supervisory experience for a team of operations professionals. Prior experience coaching and developing a high-performance team.

Required Skills

• 7-10 years of experience in online program management, with demonstrated success managing programs and operations across a portfolio of online programs.
• Extraordinary project management skills and attention to detail, with a proven track record of managing projects, priorities and processes in a higher education or online program setting.
• Adept at working with a variety of stakeholders in a large matrixed environment, including faculty, staff, students and administrators.
• Excellent communication skills (oral, written, multimedia). Clearly articulate goals and objectives and lead professional development and change management efforts as it relates to building operational cohesion and efficiency.
• Familiarity with tools and emerging technologies for online learning. Experience working with project management software (i.e., Asana, Microsoft Project), a plus.
• Demonstrated capabilities in data-driven decision-making and reporting to drive impact and inform new approaches and initiatives.
• Demonstrated ability to lead, manage and supervise staff, build a shared sense of mission, foster staff collaboration, build strong teams, and mentor staff.
• Adept at troubleshooting, problem solving, and negotiating priorities with the ability to assess a situation, identify issues and practical solutions, and determine the best course of action.
• Demonstrated knowledge and commitment to developing best practices and initiatives with impact that cultivate and empower a best in class online student and faculty experience.
• Bachelor's degree in education, business administration, project management, operations or related field. Master's degree preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.